Refund Policy

If you are not satisfied with the products you purchased from NEWAL, you are entitled to a return or exchange without conditions, subject to the following terms.

Return Period and Conditions

Unused products that are still in their original packaging may be returned or exchanged unconditionally within 14 days of the date of receipt.

The product box, accessories, and labels (if any) must be complete with no missing parts.
Products showing signs of use, damage, or missing parts will be evaluated by our technical team.
Once your return request is approved, the refund will be processed via the original payment method within 3 to 7 business days.
Defects Covered by Warranty

All NEWAL products are covered by a 12-month manufacturer’s warranty. If manufacturing defects are discovered during the warranty period, free labor and genuine replacement parts are provided at more than 200 of our authorized service centers.

How do I start the return process?

To initiate a return or exchange, you can contact us using your order number or check the status of your order on our order tracking page.

Contact Us: Contact Us Page
Order Tracking: Order Tracking Page