Privacy Policy
At NEWAL, we place great importance on the security of your personal data. This policy explains what information we collect while you use our website and mobile applications, and how we process it.
Data We Collect
Data such as your name, contact information, delivery address, and payment records may be processed during order creation, account management, and customer support. Technical records may include anonymized usage statistics such as device type, browser information, and session duration.
When We Collect Data
When you create an account or log in
When you place an order or request a return
When you subscribe to our newsletter or fill out a promotional campaign form
When you contact our customer service channels
Purposes of Use
The collected data is used to prepare, ship, and invoice your orders, manage warranty processes, and provide you with a better shopping experience. Marketing messages are sent only with your explicit consent.
We always act in accordance with legal and security standards before sharing your data with any third parties.
NEWAL Data Protection Team
Your Rights
Under the Personal Data Protection Law (KVKK), you have the right to access, rectify, delete, and restrict the processing of your data. You can send your requests to privacy@newal.com.
Handle: kvkk — KVKK Data Protection Notice
This is a disclosure statement prepared by NEWAL Technology A.Ş., the data controller, in accordance with the Personal Data Protection Law No. 6698 ("KVKK").
Data Controller
NEWAL Technology A.Ş. is the data controller headquartered in Istanbul and provides e-commerce and technical support services.
Purposes of Processing and Legal Basis
How to Submit a Request
You can submit your requests under the Personal Data Protection Law (KVKK) in writing or via our registered email address (KEP). Requests will be answered within a maximum of 30 days.
Handle: cerez — Çerez Politikası
We use cookies on our website to personalize your experience, measure performance, and ensure security.
What are cookies?
Cookies are small text files that are stored on your device by your browser. They can be used to remember session information and save your site preferences.
Types of cookies we use
Necessary cookies
Necessary for shopping cart, session, and security functionality. Without these cookies, the site may not function correctly.
Analytical cookies
These help us anonymously measure visitor traffic and page performance.
Manage your cookie preferences
You can delete or block cookies in your browser settings. Refusing marketing cookies does not affect the site's basic functionality.
Handle: iade-politikasi — İade Politikası (sitede zaten var olan 14 gün/12 ay garanti bilgilerine göre benim yazdığım içerik)
If you are not satisfied with the products you purchased from NEWAL, you are entitled to a return and exchange without conditions according to the following terms.
Return Period and Conditions
Unused products that are still in their original packaging can be returned or exchanged without conditions within 14 days of the date of receipt.
The product box, accessories, and labels (if any) must be complete and undamaged.
The condition of returned products showing signs of use, damage, or missing parts will be assessed by our technical team.
After your return request is approved, a refund will be issued to the original payment method within 3 to 7 business days.
Warranty Covered Defects
All NEWAL products are covered by a 12-month manufacturer's warranty. In the event of manufacturing defects discovered during the warranty period, free labor and genuine spare parts are provided at over 200 of our authorized service centers.
How do I initiate a return?
To begin a return or exchange request, you can contact us using your order number or check the order status on our order tracking page.
Contact: Contact page
Track order: Order tracking page